Ticket purchase return policy

Dear Customer,

Thank you for choosing Sensorium for your upcoming visit. We are excited to be part of your interactive journey in the dark.

Please note our return policy regarding ticket purchases:

Non-refundable tickets:
All ticket sales are final, and we regret to inform you that we do not offer refunds under any circumstances. (In the event of museum cancellation, tickets will be fully refunded. Refunds will be processed using the original payment method, specifically to the card used for the purchase.)

Ticket confirmation:
Upon completing your purchase, you should receive a confirmation email with important information regarding your visit. Please keep this confirmation for your records.

Ticket changes:
Tickets are non-transferable, and changes to your visit date or time may not be possible.

Contact information:
Update your contact information to receive important announcements or updates related to your visit.

While we understand that unforeseen circumstances may arise, our policy is designed to ensure the best experience for all our visitors. If you have any questions or concerns, please feel free to reach out to us info@neredzamapasaule.lv . We are here to help you, and visiting Sensorium will be unforgettable and exciting.

Thank you for choosing Sensorium for your interactive entertainment in the dark. We look forward to welcoming you.

Best wishes,

The Sensorium Team